Privacy Policy

1. Introduction and Scope

Welcome to MR.CELL STORE. This Privacy Policy explains how we collect, use, and protect your information when you visit mrcell.store. By using our website and services, you agree to the practices described here. This policy applies to all users globally but is specifically designed to comply with Lebanese data protection standards.

2. Information We Collect

We collect information to provide a better shopping experience. This includes:

  • Personal Identifiers: Name, billing address, shipping address, and phone number.

  • Account Details: Email address and password (encrypted).

  • Transaction Data: Order history and items purchased.

  • Technical Data: IP address, browser type, and device information.

3. How We Collect Your Information

We collect data through:

  • Direct Interaction: Information you enter at checkout or when creating an account.

  • Automated Technologies: As you navigate the site, we collect technical data via cookies and server logs provided by our hosting partner, Kinsta.

  • Communication: Information shared via WhatsApp or email when seeking customer support.

4. Use of Personal Information

Your data is used to:

  • Process and deliver your orders.

  • Provide customer support and warranty assistance.

  • Send order updates via WhatsApp or Email.

  • Improve website performance and security.

5. Event Photography and Videography

From time to time, MR.CELL STORE may host in-store events or promotional pop-ups.

  • We reserve the right to use photography or videography captured during these events for marketing purposes on our website or social media.

  • If you do not wish to be featured, please notify our staff at the event or contact us at info@mrcell.store.

6. Sharing and Disclosure of Information

We do not sell your data. We only share information with:

  • Delivery Partners: Local Lebanese couriers who need your address and phone number to fulfill orders.

  • Service Providers: Hosting services (Kinsta) and website management tools.

  • Legal Requirements: If required by Lebanese law or to protect our rights.

7. Third-Party Services

Our store utilizes third-party tools to enhance your experience:

  • WhatsApp: For direct customer communication.

  • Google Analytics: To understand site traffic.

  • Payment Gateways: To securely process transactions. Please note that these services have their own privacy policies.

8. Data Security and Protection

We take security seriously. Since we are hosted on Kinsta, your data is protected by state-of-the-art firewalls, SSL encryption, and Google Cloud Platform security protocols. We implement internal measures to prevent unauthorized access to your personal details.

9. Data Retention

We keep your personal information only as long as necessary for the purposes for which it was collected, such as fulfilling orders, tax compliance, or warranty periods (typically 10 days for initial defects as per our Return Policy).

10. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you.

  • Request a correction of inaccurate data.

  • Request the deletion of your account/data, provided there are no outstanding legal or financial obligations.

11. Children’s Privacy

MR.CELL STORE does not knowingly collect data from children under the age of 18. Our products are intended for purchase by adults. If a minor has provided us with data, a parent or guardian should contact us to have it removed.

12. International Data Transfers

While we are based in Lebanon, our website is hosted on Kinsta servers located in international data centers (e.g., Europe or USA). By using the site, you acknowledge that your data may be transferred and stored outside of Lebanon to ensure website stability and speed.

13. Cookies and Tracking Technologies

We use cookies to:

  • Keep items in your shopping cart.

  • Remember your login preferences.

  • Analyze site performance. You can disable cookies in your browser settings, though some features of the store may stop functioning.

14. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or Lebanese law. Any changes will be posted on this page with an updated "Last Modified" date.

15. Contact Information

If you have questions regarding your privacy, please contact us:

  • Email: info@mrcell.store

  • WhatsApp: +961 71312127

  • Address: Samqaniyeh Main Road, Chouf