Exchange & Return
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Return and Refund Policy
Last updated: June 25, 2026
Thank you for shopping at Mr. Cell.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Mr. Cell, Samqaniyeh Main Road, Chouf.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Mr. Cell, accessible from https://mrcell.store/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
The deadline for cancelling an Order is 20 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:
By email: info@mrcell.store
By visiting this page on our website: https://mrcell.store/our-contacts/
By phone: (961) 71-312-127
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 20 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:
Samqaniyeh Main Road, Chouf, Lebanon
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchange Goods
To exchange your product for a new one, please ensure the item is in new, unused condition with its original packaging, and review our quick policy guidelines:
How to Start: Contact us at info@mrcell.store / 961 71-312-127 within 20 days of delivery with your order number to initiate the exchange.
Costs & Fees: Customers pay return shipping, and there are no restocking fees.
Processing: Once we receive and inspect your original item, your new replacement will be shipped to you within 3–5 business days.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@mrcell.store
By visiting this page on our website: https://mrcell.store/our-contacts/
By phone: (961) 71-312-127
FAQs
Yes — if you buy from a trusted and transparent store.
At MRCELL, every certified used iPhone goes through a detailed inspection process. We check battery health, screen condition, Face ID/Touch ID functionality, iCloud status, and hardware components. Each device is clearly labeled with its condition and warranty coverage.
Buying a used iPhone in Lebanon can save you hundreds of dollars — as long as you choose a reliable store with proper inspection and support.
Yes. We offer Cash on Delivery (COD) for customers across Lebanon.
You can order online and pay when your device is delivered. We also provide nationwide shipping to Beirut, Saida, Tripoli, Tyre, Jounieh, Zahle, Nabatieh, and all major regions.
For customers who prefer in-person service, you can also visit our physical store in Samqaniyeh, Chouf.
A good battery health percentage for a used iPhone is typically 85% or higher.
At MRCELL, we clearly display battery health information for certified used devices so you know exactly what you are buying. Battery performance affects daily usage, screen time, and long-term value — which is why transparency matters when buying a used phone in Lebanon.
The main differences usually involve FaceTime availability, network compatibility, and sometimes dual SIM configuration.
Both UAE and US versions work in Lebanon, but some customers prefer specific versions depending on features and usage needs. At MRCELL, we clearly mention the device version so you can make an informed decision before purchasing.
If you are unsure which version is best for you, our team can guide you.
Yes. All our phones include warranty coverage.
New devices come with official or supplier warranty depending on the model. Certified used phones include store warranty after passing our inspection process.
We believe transparency and after-sale support are essential when buying phones in Lebanon — especially for used devices.
Trusted Phone Store in Chouf – Serving All Lebanon
MRCELL is proudly based in Samqaniyeh, Chouf. Customers across Mount Lebanon trust us for transparent pricing, certified used phones, and professional service.
Visit our physical store or order online with nationwide delivery available to:
Beirut, Saida, Tyre, Tripoli, Jounieh, Zahle, Nabatieh and all regions across Lebanon.
Looking for a reliable mobile shop in Chouf or a trusted place to buy iPhone in Lebanon? We’re here to help.
