Exchange & Return
Free delivery available on 1000s of products over $99.
Exchange or Return of Goods
Return Policy: Our Guarantee to You
MR.CELL STORE , we are committed to ensuring your satisfaction with every purchase made through our online platform, MRCELL.STORE. Here’s a clear breakdown of our return policy:
Store Returns:
– Contact us within 10 days of receiving your package.
– Ensure the product is untacked and packed in its original box for return.
– If the reason for exchange is a customer request, additional delivery charges may apply.
– All accessories must be included in the returned package to proceed with the exchange.
Conditions for Return:
– Products must be untacked and packed in original packaging.
– Proof of purchase (order ID) and a specific, legitimate reason for return are required.
Warranty:
– Defective items must be reported within 10 days of delivery.
– Exchanges are not possible if 10 days or more have passed since purchase.
Refund Policy:
– Refunds are not applicable due to provided information and real product images.
– Replacement or exchange for another product is offered.
– Store credit will be provided if the same model is unavailable.
Delivery Fees:
Delivery fees are non-refundable and non-negotiable.
Customer Care:
– Contact our customer care support within 10 days of delivery for any issues.
– Reach us via WhatsApp at / +961 71312127 or email us at info@mrcell.store
– Customer service hours: Mon-SAT: 10 am – 6 pm,
– Customer service hours may be affected during holidays. Please anticipate delays during these times.
We strive to provide transparent and reliable service. If you have any further inquiries, feel free to contact us.
FAQs
Yes — if you buy from a trusted and transparent store.
At MRCELL, every certified used iPhone goes through a detailed inspection process. We check battery health, screen condition, Face ID/Touch ID functionality, iCloud status, and hardware components. Each device is clearly labeled with its condition and warranty coverage.
Buying a used iPhone in Lebanon can save you hundreds of dollars — as long as you choose a reliable store with proper inspection and support.
Yes. We offer Cash on Delivery (COD) for customers across Lebanon.
You can order online and pay when your device is delivered. We also provide nationwide shipping to Beirut, Saida, Tripoli, Tyre, Jounieh, Zahle, Nabatieh, and all major regions.
For customers who prefer in-person service, you can also visit our physical store in Samqaniyeh, Chouf.
A good battery health percentage for a used iPhone is typically 85% or higher.
At MRCELL, we clearly display battery health information for certified used devices so you know exactly what you are buying. Battery performance affects daily usage, screen time, and long-term value — which is why transparency matters when buying a used phone in Lebanon.
The main differences usually involve FaceTime availability, network compatibility, and sometimes dual SIM configuration.
Both UAE and US versions work in Lebanon, but some customers prefer specific versions depending on features and usage needs. At MRCELL, we clearly mention the device version so you can make an informed decision before purchasing.
If you are unsure which version is best for you, our team can guide you.
Yes. All our phones include warranty coverage.
New devices come with official or supplier warranty depending on the model. Certified used phones include store warranty after passing our inspection process.
We believe transparency and after-sale support are essential when buying phones in Lebanon — especially for used devices.
Trusted Phone Store in Chouf – Serving All Lebanon
MRCELL is proudly based in Samqaniyeh, Chouf. Customers across Mount Lebanon trust us for transparent pricing, certified used phones, and professional service.
Visit our physical store or order online with nationwide delivery available to:
Beirut, Saida, Tyre, Tripoli, Jounieh, Zahle, Nabatieh and all regions across Lebanon.
Looking for a reliable mobile shop in Chouf or a trusted place to buy iPhone in Lebanon? We’re here to help.
